Business Development & Client Relations Officer
Job Description
This full-time Business Development & Client Relations Officer role with TDC in Saint George Basseterre, St. Kitts, supports sustainable growth by developing business opportunities, strengthening relationships with clients, brokers and other stakeholders, and promoting high service standards. Responsibilities include identifying prospects, supporting retention, cross-selling and upselling across appropriate insurance products and services, conducting market research, and assisting with approved marketing and outreach initiatives. The role also involves responding to client inquiries, coordinating service requests, assisting with the timely resolution of customer concerns and complaints, monitoring turnaround times, maintaining accurate client and prospect records, and preparing sales, pipeline, engagement and performance reports. The position requires an Associate’s degree or equivalent qualification in business administration, marketing, insurance, management or a related discipline. Reporting includes maintaining an up-to-date pipeline, submitting weekly activity updates, preparing monthly reports, providing quarterly trend analysis and recommendations, and escalating significant complaints, service delays, compliance issues or other material business risks. For the most current details, review the full posting on the employer’s application page.
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